ac35 Frequently
Asked Questions

To deposit via bKash on ac35, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction in your bKash app using your PIN, and the funds will appear in your ac35 account balance within minutes. The minimum bKash deposit is ৳200 and the maximum per transaction is ৳50,000.

Nagad deposits on ac35 are processed instantly in almost all cases. After you confirm the payment in your Nagad app, funds typically appear in your ac35 wallet within one to three minutes. During peak traffic periods — such as during live BPL or IPL matches — processing may occasionally take up to ten minutes. If a deposit is not credited after 30 minutes, contact our support team.

Yes, Rocket (Dutch-Bangla Mobile Banking) is a fully supported deposit and withdrawal method on ac35. To use Rocket, select it as your payment method in the Cashier, enter the amount, and authorise the transaction via your Rocket app or USSD code. Rocket deposits are credited instantly, and withdrawals to Rocket accounts are processed within one to two hours of approval.

The minimum withdrawal amount on ac35 is ৳500. This applies to all supported withdrawal methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, and City Bank have a higher minimum of ৳1,000. There is no maximum withdrawal limit per day for fully verified accounts, though individual transactions may be capped based on the payment provider's own rules.

Mobile money withdrawals via bKash, Nagad, and Rocket are typically processed within 30 minutes to two hours after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or other Bangladeshi banks may take one to three business days to arrive. Withdrawal requests submitted on public holidays in Bangladesh may experience a delay of one additional business day.

ac35 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile money provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges according to their published fee schedule. Bank transfer withdrawals are also free on the ac35 side but may incur interbank transfer fees charged by your bank. We recommend checking your provider's current rates directly.

ac35 offers a welcome bonus for new players on their first deposit. The current offer and bonus percentage are displayed on the Promotions page after you log in. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms — including minimum odds restrictions and time limits — before opting in to any promotion.

Wagering requirements on ac35 specify how many times you must bet the bonus amount before withdrawing winnings derived from that bonus. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets using bonus funds before any winnings become withdrawable. Progress toward the wagering requirement is tracked in real time in the My Bonuses section of your account.

Yes, all bonuses on ac35 carry an expiry date, which is stated in the individual bonus terms at the time of the offer. If the wagering requirements are not completed within the specified time limit — typically between 7 and 30 days depending on the promotion — the bonus and any associated winnings are forfeited. You can check the remaining validity period of active bonuses in the My Bonuses section of your account.

ac35 rewards active players through a loyalty programme that accumulates points based on your betting and gaming activity. Points can be redeemed for bonus credits, free spins, or cashback on losses. Higher-tier VIP members receive dedicated account management, faster withdrawal processing, exclusive promotions, and higher deposit and withdrawal limits. Details of the current loyalty tiers are available in the Promotions section after logging in.

Most sports bonuses on ac35 can be applied to cricket betting markets, including BPL, IPL, and T20 World Cup fixtures. However, individual promotion terms may specify minimum odds requirements — for example, single bets must be at odds of 1.50 or higher to count toward wagering. Casino bonuses are generally restricted to slot and table games and cannot be used on sports markets unless the promotion explicitly states otherwise.